Our installation process is designed to get you up and running quickly, smoothly, and with complete confidence. From project engineering to final acceptance, our experienced team manages every step to ensure a seamless transition.
What to Expect:
-
Expert planning and coordination
-
Predictable milestones and timelines
-
Clear communication at every stage
-
A seamless handover to your operational team
- Post Go-Live support, including a Peak Season Readiness Report
- Implementation in as little as 6 months:
.jpg?width=800&height=304&name=Infographic_EN_AutoStore-Implementation-Timeline%20(1).jpg)
While timelines vary, above is an example of a 6-month implementation—showing what’s possible with the right partner.
Comprehensive Training
Kardex ensures that your employees are fully prepared to work confidently with both the AutoStore system and FulfillX by providing comprehensive training throughout the project.
Our systems are designed to be user-friendly and easy to learn, making it simple for operators to get up to speed quickly.
We offer in-person demos at our office prior to system implementation, allowing your team to gain hands-on experience early on.
Additionally, we provide thorough, hands-on demonstrations throughout the project to ensure that operators are fully trained and comfortable by the time the system goes live, ensuring a smooth transition into daily operations.
Post Go-Live Monthly Support
You will have dedicated technology and software service advisors who will stay connected with you after project closeout.
Your technical service advisor will schedule monthly or bi-monthly meetings to cover the following agenda:
- Review recent performance and recommend any necessary service actions.
- Discuss any open or recent tickets.
- Schedule and conduct training refreshers.
- Share relevant updates from OEMs regarding the system.
- Plan and schedule any upcoming preventive maintenance.
The Kardex FulfillX technical service advisor will join the meetings to review system performance, ticket status, schedule training, provide roadmap updates, and coordinate product releases and deployments.
Preventative Maintenance
Preventative maintenance
The recommended frequency of preventative maintenance visits depends on several factors, including system size, operating time, and available personnel. Our team will collaborate with you to determine an optimal maintenance schedule tailored to your specific system requirements. These services are carried out by the Kardex team to ensure peak performance and reliability.
Peak Season Readiness Report
Peace of mind that your system is ready for peak season
Each year, we provide our clients with a Peak Season Readiness Report to ensure their system is fully prepared for the increased demands of their busiest operational periods. This report confirms that the system’s performance and capacity are sufficient to handle the higher volume, giving customers peace of mind that their operations will run smoothly during peak times.
Emergency Support
Support hotline
Kardex offers a 24/7 support hotline, serving as the primary point of contact for urgent support
Emergency on-site support
In the extremely unlikely event that an issue cannot be resolved through remote support, Kardex will dispatch an available person to site to help troubleshoot and resolve the issue(s).
“The support provided by Kardex actually has exceeded our expectations. They were very hands-on. They provided support onsite during the entire process, and ultimately provided a turnkey solution.”
Justify Your AutoStore Investment
Calculate your ROI, uncover annual labor savings, and see how AutoStore can reduce your storage footprint by up to 4X — all without expanding your facility.
